Refund & Return Policy
Read Chilhowee Leather’s refund and return policy. Easy 30-day returns on motorcycle gear and parts with fast refunds and customer support.
Effective Date: 01/01/2026
At Chilhowee Leather, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund policy in compliance with Google Merchant Center requirements.
Return Eligibility
You may request a return within 30 days of delivery under the following conditions:
- Item must be unused, unworn, and in original condition
- Item must be in original packaging with all tags attached
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
The following items are not eligible for return:
- Used or worn items
- Damaged items caused by improper use
- Final sale or clearance items (if marked as non-returnable)
- Customized or special-order products
Return Process
To initiate a return:
- Contact us at [Insert Email] with your order number and reason for return
- Our team will provide return instructions and approval
- Ship the item back to the provided return address
Important: Returns sent without prior authorization may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Refunds are processed within 5–10 business days
- You will receive a confirmation email once the refund is completed
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
If you need an exchange, contact us within 7 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Notify us within 7 days of delivery
- Provide photos of the item and packaging
- We will arrange a replacement or full refund at no additional cost
Order Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund
- Once an order has been processed or shipped, it cannot be canceled
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- If the issue persists, contact us at info@chilhoweeleather.shop
